Take control of call outcomes, not just call data
Most teams today have visibility into marketing performance.
Dashboards are full. Reports are available. Insights exist.
But the real challenge isn’t visibility.
It’s acting on that insight fast enough.
In complex call environments, where routing, configuration, and scale create operational friction, execution becomes the bottleneck.
Horizon is built to remove that bottleneck.
See what works. Act on it faster. Scale with control.
Horizon marks the next stage in Delacon’s evolution.
Where Genesis gave teams clarity over what drives performance, Horizon enables them to act on that insight faster, with greater control, and at scale.
This release introduces a new operational layer across call routing, configuration, and workflow efficiency.
Not just insight.
Execution.
A platform built for execution, not just analytics
The Delacon Portal is evolving.
From an analytics workspace → into an operational control layer for customer interactions
Horizon extends the platform beyond visibility, enabling teams to build, manage, and optimise customer interactions in real time.
This is the shift from:
- Knowing what’s happening
- To controlling what happens next
Delacon IVR Studio
Deploy and scale IVRs in minutes, not hours
The headline capability in Horizon is Delacon IVR Studio.
A faster, more scalable way to deploy, manage, and update IVR structures without manual effort or technical bottlenecks.
What you can now do
- Build IVR nodes faster with simplified workflows
- Extend IVR trees without rebuilding flows
- Upload complex IVR structures in bulk
- Manage multi-level routing with greater control
Why it matters
IVR management has traditionally been slow, manual, and difficult to scale.
Horizon removes that friction.
Teams can now:
- Launch new call flows faster
- Improve lead routing accuracy
- Reduce missed opportunities
- Lower reliance on technical teams
For enterprise and agency teams, this means less time building and more time optimising performance.
Why IVR management slows down marketing execution
Many organisations invest heavily in tracking and analytics but overlook how calls are actually handled.
In most environments:
- IVR structures are manually built and difficult to update
- Changes require time, coordination, or technical support
- Routing inconsistencies lead to missed or misdirected leads
This creates a disconnect between insight and execution.
Even when teams know what’s working, they can’t act on it quickly enough.
Horizon removes this barrier by making IVR deployment faster, simpler, and scalable.
Enhanced call visibility and reporting
Make insights easier to act on
Horizon builds on Delacon’s Speech Analytics by improving usability and accessibility.
What’s new
- Improved Speech Analytics interface
- Enhanced reporting across keywords, categories, and sentiment
- Faster access to call-level insights
Why it matters
Insight only matters if it’s usable.
Horizon makes it easier to:
- Identify trends faster
- Improve customer experience
- Optimise campaigns based on real conversations
This is not more data.
It’s more usable insight.
How enterprises scale call routing across campaigns and locations
As organisations grow, call routing becomes more complex.
Multiple campaigns. Multiple locations. Multiple services.
Without the right infrastructure:
- IVR management becomes fragmented
- Routing logic becomes inconsistent
- Operational overhead increases
To scale effectively, teams need:
- Centralised control over call flows
- The ability to deploy changes quickly
- Consistency across all environments
Delacon IVR Studio enables this by providing a structured, scalable way to manage call routing without manual repetition.
Reduced operational friction
Faster, simpler day-to-day workflows
Small inefficiencies compound quickly in high-volume environments.
Horizon removes those inefficiencies.
What’s new
- Save filters across the platform
- Cancel services directly in the portal
- Order numbers without manual processes
- Improved search and usability
Why it matters
- Less manual effort
- Faster execution
- Lower cost to serve
Your team spends less time on admin and more time on optimisation.
Built for enterprise scale
Horizon strengthens Delacon’s ability to support high-volume, complex environments.
What’s new
- Support for larger datasets
- Improved performance and load handling
- Ongoing infrastructure upgrades
Why it matters
As your data and operations scale, your platform needs to keep up.
Horizon ensures:
- Consistent performance
- Reliable scalability
- Enterprise-grade stability
What is IVR Studio?
Delacon IVR Studio is a structured environment for building, deploying, and managing IVR (Interactive Voice Response) systems.
Unlike traditional IVR builders that rely on manual processes or complex configurations, IVR Studio is designed for speed and scalability.
It enables teams to:
- Create and extend IVR structures quickly
- Upload entire call flow configurations in bulk
- Maintain consistency across multiple environments
- Reduce reliance on technical resources
This makes it ideal for organisations managing high volumes of calls across campaigns, locations, and services.
Stability, security, and reliability
Alongside new capabilities, Horizon includes critical improvements across:
- Platform stability
- Security and penetration testing
- Integration reliability
- Billing and system performance
For enterprise and regulated industries, this is non-negotiable.
Built for complex environments
For enterprise teams:
- Faster deployment of call routing
- Greater control across locations and services
- Reduced reliance on technical resources
For agencies:
- Efficient management of multiple client IVRs
- Faster campaign and routing updates
- Scalable workflows without repetition
The result
Horizon extends Delacon from visibility into execution.
It enables teams to:
- Build and manage IVRs faster
- Reduce operational friction
- Act on conversation insights quickly
- Scale with confidence
- Maintain performance and reliability
A more efficient way to manage customer interactions.
Built for speed. Control. And scale.
The shift
Genesis helped you see what’s working.
Horizon helps you act on it faster and at scale.
Ready to move from insight to execution?
Book a Horizon walkthrough.