Most businesses are blind to what’s happening in their most valuable channel – phone calls.
When more than 65% of high-value leads come through conversations, missing insights means missing revenue.
Delacon Speech Analytics transforms every phone call into actionable intelligence – revealing customer intent, sentiment and outcomes automatically.
This gives marketing, CX and sales teams the clarity to make faster, more confident decisions.
From Conversation to Clarity
Delacon automatically records calls, generates transcripts and applies AI-driven analysis to every interaction.
You’ll see:
- Call intent
- Customer sentiment
- Key topics and pain points
- Pricing and sales objections
- Website friction issues
- Missed opportunities or dissatisfied customers
Dual-channel recording separates agent and caller speech for full conversational clarity.
All insights flow directly into your existing CRM, analytics or BI tools (GA4, BigQuery, Salesforce and more) — creating one unified view of customer behaviour.
Why Delacon Speech Analytics Matters
Clarity Across Channels
Connect every call, click and conversation into one source of truth.
Eliminate attribution gaps and gain a complete view of marketing and sales performance.
Prove ROI. Optimise with Confidence
See exactly which campaigns drive real outcomes – not just calls.
A multinational internet provider reduced CPA by 11% after linking Speech Analytics to its digital marketing stack.
Identify wasted spending and shift budget toward campaigns proven to influence revenue.
Instant Insights That Accelerate Action
Automatically flag high-intent calls, complaints, pricing discussions and missed opportunities so teams can act immediately, refine messaging and prevent churn.
Engineered for Reliability. Certified for Compliance
Local hosting, PCI & ISO-ready infrastructure, dual-channel recording, confidence scoring, and seamless integrations with telephony and digital systems.
What Makes Delacon Different
Unlike generic speech analysis tools, Delacon connects call intelligence directly to campaign and revenue data – giving teams clarity competitors miss.
Real Results from Real Clients
- A global phone manufacturer saved USD $1.2M annually by improving digital self-serve based on Speech Analytics insights.
- A multinational internet provider cut CPA by 11% after integrating Speech Analytics with its marketing attribution workflow.
- Organisations handling 100,000+ calls per month have seen improvements in lead generation, conversion rates and reduced missed calls.
Check out more stories of Delacon success over here.
Why Choose Delacon?
Delacon is more than an analytics tool – it’s the clarity layer that connects real customer conversations to revenue.
With enterprise-grade reliability and expert local support, Delacon helps businesses see the insights competitors miss.
Take Action with Delacon Speech Analytics
Turn conversations into intelligence.
Turn intelligence into growth.
See What Works. Back Every Decision.
- Explore the full solution
- Request a tailored demonstration
- Connect directly with your Delacon account representative