Product Roadmap
At Delacon, innovation is at the heart of everything we do. Our product roadmap outlines the exciting developments underway as we continue to enhance our Call Tracking, Call Management and Speech Analytics solutions. This roadmap highlights upcoming features, improvements, and integrations aimed at delivering even greater insights, performance, and value.
Note: Timelines are indicative. Please contact Delacon for updates.
Last updated: May 1, 2025
6 Months
Integrations
Delacon and HubSpot full integration.
Portal
50% of existing pages/reports migrated to new portal, with focus on user experience.
Portal
Intuitive navigation and filtering of results.
Portal
Ability to customise filters and views.
Portal
Customised dashboards with predefined content.
Genesys Integration
Enhanced integration and Delacon app listed on Genesys AppFoundry.
IVR
AI voice model for IVR voiceover.
Integrations
GA4 cross-domain tracking.
Analytics Reporting
Data silo with 100+ connections to third party systems.
Call Tracking
Enhanced tracking of manual UTM parameters.
Call Tracking
Pushing qualified leads to Bing.
Call Management
Additional carrier option for enhanced redundancy in call flow.
Speech Analytics
Segment sales enquiries versus other calls and automatically push to Google Analytics.
Speech Analytics
API for transcriptions, keyword and category report.
Speech Analytics
Upgrade to dual-channel transcriptions for additional accuracy when focussing on just the caller or agent channel.
1 Year
Portal
Full completion of new portal, all pages migrated. Decommissioning of old portal.
Portal
Faster load times.
Portal
Updated payment gateway for prepaid clients, with multiple payment methods available.
Portal
Increased number of available standard reports.
Portal
AI powered plain text language filters for reports.
Analytics Reporting
AI powered insights page for reporting.
Call Management
Portal enables users to see, at a glance, what Call Management options are enabled or not, per inbound phone number, to help avoid missed calls.
Speech Analytics
Granular sentiment score for additional accuracy.
Speech Analytics
Spoken word count (e.g. report abandoned calls).
Speech Analytics
Call categoriser confidence score for filtering in reports.
Portal
Enabling single sign-on (SSO) across different applications and domains leveraging SAML
2 Years
Portal
Updated IVR management interface, for easy creation and updates of IVR through drag and drop.
Portal
Introduction of AI functionality for improved data insights.
PCI Compliance
Full compliance and certification with PCI standards.
Chatbot
API for 3rd party chatbots to feed data into Delacon platform.
3 Years
Portal
Ingestion of 3rd party data into portal to enhance reporting.
Enhanced Reporting
Enhanced reporting, analytics, data, insights, orders and workflows.
Chatbot
Delacon native chatbot, fully AI integrated and trainable.
Meet the Team
Want to meet the team that are developing all of these features and integrations?