Help avoid missed calls. Optimise customer service and streamline operations with Call Management.
Delacon provides toll-free, local, mobile and SIP/VOIP phone services with advanced Call Management solutions, helping ensure calls are routed efficiently and rarely missed, with real-time reporting and seamless integrations with your business systems.
Get detailed call data and optimise your Call Management strategy.
Manage your calls in detail by customising your interactive voice response (IVR) setup.
Why Call Management matters
Every call is an opportunity—whether for sales, customer service, or emergency support. Without the right call routing and tracking, businesses risk missed leads, frustrated customers, and lost revenue.
With Delacon’s Call Management solutions, you can:
Help ensure every call is answered with intelligent routing and failover systems.
Improve customer experience with smart IVR and geo-routing.
Gain insights and control with real-time Call Tracking and reporting.
Reduce costs while maximising call efficiency.
How Call Management works
Delacon’s Call Management enhances customer service, improves operational efficiency, and helps ensure that every call is answered:
- Cost-effective solutions with volume-based discounts from major carriers.
- Automatically guide callers to the right department with custom prompts.
- Connect callers to your nearest location based on their location, automatically, or by promoting them to enter their postcode/zip code, with option to then select from your three nearest locations, for example.
- Set custom call handling rules based on business hours and demand spikes.
- Transferring unanswered calls to alternative phone numbers in case of an outage at telephony carrier level or your internal phone system, capacity issues with your system or reps unable to answer calls.
- Ring groups, Round robin and many more call routing options.
- Missed-call mail alerts including links to optional cloud-based voicemail.
- For changing termination phone numbers yourself and in-depth reporting, all in real-time.
Ready to see Delacon in action?
Book a free demo and discover how Delacon can help you track, manage, and analyse calls to boost conversions and improve performance.
Why choose Delacon?
Delacon’s Call Management software is trusted by global brands to deliver measurable results.
Benefits at a glance:
- Smart Call Routing: Route calls based on time, location, or IVR selections.
- Failover Protection: Automatically redirect calls during outages or busy periods, or login to quickly change termination phone numbers yourself, in real time
- Real-time Reporting: Monitor call flows and update routing instantly.
- Seamless Integrations: Connect with CRM, Martech, and BI platforms to track customer interactions.
Customised and Global Call Routing Solutions
Delacon can also provide customised and integrated global call routing solutions to streamline customer service.
Delacon operates globally and has the ability route calls globally too so that your customers’ calls get where they need to go.
Examples of custom solutions:
- Department of Justice: Implemented a toll-free IVR system integrated with the Jury Management System, validating prospective jurors and providing court details with an option to reach an operator.
- Electrician Franchise Network: Integrated inbound calls with their job management system, ensuring repeat callers were automatically routed to the same franchisee.
- Salary Packaging & Benefits Card Line: Delivered a toll-free IVR system allowing users to check card balances via subscriber details, with an option to speak to an operator.
Call Management goes great with…
Call Tracking
Track calls by channel, campaign, website source, search word, web page and more to measure and optimise performance and boost marketing ROI.
Call Recording & Speech Analytics
Automatically analyse customer conversations for insights to improve sales, service, compliance and operations.
SMS360
Streamline customer communication and increase conversions with automated SMS.
Professional Services
Access insights, training, and consulting to maximise impact and save time.
Integrations
Integrate your call data with a number of leading third-party platforms.
Real Businesses
Real Success
20%
increase in ROI
Read more
16%
increase in ROASRead more
Increased sales by streamlining customer service for 350+ stores, routing callers to nearest location and reducing missed calls, recognised with national innovation award.Read more
Streamlined customer service for 1,000+ callers/day with integrated IVR automating validation of prospective jurors and providing court details.Read more
Improved reliability routing calls for emergency roadside assistance, for 20+ leading car manufacturers and fleet managers, including “real-time” failover for quick disaster recovery and business continuity.
Ready to manage your calls
more effectively?
Help avoid missed calls—enhance customer service and streamline operations with Delacon’s advanced Call Management solutions.