Help avoid missed calls. Optimise customer service and streamline operations with Call Management.

Delacon provides toll-free, local, mobile and SIP/VOIP phone services with advanced Call Management solutions, helping ensure calls are routed efficiently and rarely missed, with real-time reporting and seamless integrations with your business systems.

Get detailed call data and optimise your Call Management strategy.

Manage your calls in detail by customising your interactive voice response (IVR) setup.

Delacon’s Call Management enhances customer service, improves operational efficiency, and helps ensure that every call is answered:

Toll-Free, Local & Mobile Numbers

  • Cost-effective solutions with volume-based discounts from major carriers.

Interactive Voice Response (IVR)

  • Automatically guide callers to the right department with custom prompts.

Geo-Routing

  • Connect callers to your nearest location based on their location, automatically, or by promoting them to enter their postcode/zip code, with option to then select from your three nearest locations, for example.

Time-Based Routing

  • Set custom call handling rules based on business hours and demand spikes.

Automatic Failover

  • Transferring unanswered calls to alternative phone numbers in case of an outage at telephony carrier level or your internal phone system, capacity issues with your system or reps unable to answer calls.

Other Options

  • Ring groups, Round robin and many more call routing options.

Missed-call Alerts

  • Missed-call mail alerts including links to optional cloud-based voicemail.

Online Portal

  • For changing termination phone numbers yourself and in-depth reporting, all in real-time.

Benefits at a glance:

  • Smart Call Routing: Route calls based on time, location, or IVR selections.
  • Failover Protection: Automatically redirect calls during outages or busy periods, or login to quickly change termination phone numbers yourself, in real time
  • Real-time Reporting: Monitor call flows and update routing instantly.
  • Seamless Integrations: Connect with CRM, Martech, and BI platforms to track customer interactions.

Delacon operates globally and has the ability route calls globally too so that your customers’ calls get where they need to go.

Examples of custom solutions:

  • Department of Justice: Implemented a toll-free IVR system integrated with the Jury Management System, validating prospective jurors and providing court details with an option to reach an operator.
  • Electrician Franchise Network: Integrated inbound calls with their job management system, ensuring repeat callers were automatically routed to the same franchisee.
  • Salary Packaging & Benefits Card Line: Delivered a toll-free IVR system allowing users to check card balances via subscriber details, with an option to speak to an operator.

Real Businesses
Real Success

20%
increase in ROI
Read more

16%
increase in ROASRead more

Increased sales by streamlining customer service for 350+ stores, routing callers to nearest location and reducing missed calls, recognised with national innovation award.Read more

Streamlined customer service for 1,000+ callers/day with integrated IVR automating validation of prospective jurors and providing court details.Read more

Improved reliability routing calls for emergency roadside assistance, for 20+ leading car manufacturers and fleet managers, including “real-time” failover for quick disaster recovery and business continuity.