Turn conversations into valuable insights with Call Recording & Speech Analytics
Optimise marketing ROI, enhance sales performance, improve customer service, drive compliance and identify operational issues with Delacon’s advanced Call Recording & Speech Analytics solutions.
Listen to your calls with Call Recording and review the auto-generated transcription.
Speech Analytics gives you even more insights into your calls with sentiment analysis.
Why Call Recording & Speech Analytics matter
Understanding your customer interactions is key to business success. Whether for sales, customer service, compliance, or operations, Call Recording & Speech Analytics allow you to analyse every conversation, track performance, and make data-driven decisions.
With Call Recording & Speech Analytics from Delacon, you can:
Gain deep customer insights with AI-driven call categorisation and sentiment analysis.
Improve marketing attribution by linking calls to sales outcomes and customer intent.
Identify trends & pain points with keyword spotting and call scoring.
Optimise sales & customer service by coaching teams with real customer interactions.
How Call Recording & Speech Analytics work
Delacon’s cloud-based platform automatically records and analyses calls, providing actionable insights through an intuitive dashboard.
- Identify sales leads, customer concerns, service inquiries and much more, easily.
- AI evaluates caller sentiment, flagging negative experiences for review.
- Quickly filter and review calls related to specific topics or concerns.
- Call Recording and Speech Analytics run on the same cloud-based Delacon platform as Call Tracking and Call Management, for a fully integrated and seamless solution.
- Dual channel capability enables separate analysis of what caller versus agent said.
- Confidence scoring provides accurate call categorisation – e.g. automatically filter calls to review ones where bookings were discussed but not done.
Ready to see Delacon in action?
Book a free demo and discover how Delacon can help you track, manage, and analyse calls to boost conversions and improve performance.
Why choose Delacon?
Delacon’s Call Recording & Speech Analytics software is trusted by global brands to deliver measurable results.
Benefits at a glance:
- AI-Powered Insights: Speech Analytics automatically categorises and scores calls.
- Fast Results: Automatically flag relevant calls and missed opportunities, see trends and drill down to call recordings.
- Omni-Channel Optimisation: Link call data to digital marketing, CRM, and customer service.
- Seamless Integration: Seamless integration: Works with Google Analytics, Big Query, API connector, and more.
Off-the-Shelf Speech Analytics
Delacon’s pre-built Speech Analytics automatically categorises your calls.
Categorise your calls based on:
- Sales Enquiries: Automatically flag high-intent callers.
- Cost Concerns: Identify calls mentioning pricing issues.
- Customer Complaints: Detect negative sentiment and resolve issues faster.
- Website Mentions: Track where customers struggled on your website before calling.
- Overall Sentiment Scoring: Quickly assess positive vs. negative interactions.
- Customised Call Categorisation: Log into your Delacon portal to quickly setup your own customised call categorisation.
Advanced Reporting & Integration Options
Delacon’s Call Recording & Speech Analytics include integration options for a unified view of customer interactions.
Benefits at a glance:
- Seamless Integration: Works with Delacon’s Call Tracking and Call Management, Google Analytics, Big Query, Power BI, and more. Also includes APIs for transcriptions and Speech Analytics results.
- AI-Powered Insights: Speech Analytics automatically categorises and scores calls.
- Automated Alerts & Reporting: Quickly identify critical calls and missed opportunities.
- Omni-Channel Optimisation: Link call data to digital marketing, CRM, and customer service.
Call Recording & Speech Analytics goes great with…
Call Tracking
Track calls by channel, campaign, website source, search word, web page and more to measure and optimise performance and boost marketing ROI.
Call Management
Streamline customer service and help ensure calls are never missed with advanced routing and failover options.
SMS360
Streamline customer communication and increase conversions with automated SMS.
Professional Services
Access insights, training, and consulting to maximise impact and save time.
Integrations
Integrate your call data with a number of leading third-party platforms.
Real businesses.
Real success.
For over 20 years, Delacon has provided Call Management solutions to large enterprises, retailers, government agencies, and multinational corporations.
Deployed Call Tracking, Call Management & Speech Analytics across 200+ stores receiving 100,000+ calls/month. Increased digital leads, conversion rates, and reduced missed calls.
Global Phone Manufacturer
Used Speech Analytics to optimise customer service, generating 50+ actionable insights and saving $1.2M per year by improving digital self-serve solutions for Global Phone Manufacturer.
Multinational Internet Provider
Integrated Speech Analytics & Call Tracking with Google Marketing Platform to monitor conversions & improve paid search for Multinational Internet Provider. Reduced CPA by 11%.
Major Outdoor Living Supplier
Used Speech Analytics to categorise calls across multiple call centres, optimising sales, marketing, and customer service for a Major Outdoor Living Supplier.
Ready to unlock the insights
behind your call data?
Unlock valuable insights—optimise marketing, boost sales, and enhance customer service with Delacon’s Call Recording & Speech Analytics solutions.