Here to help you manage inbound calls, optimise marketing ROI, and enhance customer service
Since 1996, Delacon has been at the forefront of delivering innovative solutions to manage phone calls, optimise marketing ROI, and enhance sales and customer service. Our expertise spans across industries, from large enterprises and government to resellers and agencies supporting small and medium businesses.
We understand that the best solutions combine both cutting-edge technology and skilled professionals. That’s why we offer a range of tailored Professional Services designed to meet your unique business needs, including customised reporting, consultancy, and training.
Customised Reporting
As a leader in telephony and data analytics, Delacon provides comprehensive reporting solutions tailored to your business needs. We support a variety of reporting options, ensuring flexibility in capturing and analysing data across multiple platforms. We provide valuable and actionable insights to improve your business
Our reporting services include:
Data Capture & Integration: Track and report insights from Call Management, Call Tracking, Speech Analytics, and leading CRM and Martech platforms.
Flexible Reporting Platforms: Support for your preferred reporting system, off-the-shelf integrations, APIs, and real-time data synchronisation.
Google BigQuery Integration: Store and analyse call data in Looker Studio, Power BI Tableau and more.
Customised Dashboards: Tailored Looker Studio and TapClicks dashboards to visualize performance insights.
Agency & Multi-Location Support: Work with digital marketing agencies to enhance multi-client reporting and optimise marketing strategies.
TapClicks Integration: Consolidate reporting across Google, Adobe, Microsoft Ads, Meta, and other top marketing platforms.
CRM Integration: Track the entire customer journey by integrating Call Tracking data with CRM and point-of-sale (POS) systems for more accurate attribution.
Consultancy
Delacon’s customer success managers and technical specialists provide expert consultancy to help businesses optimise Call Management, marketing ROI, sales and customer service.
Our consultancy services include:
- Implement IVR, geo-routing, and failover solutions to streamline customer service and improve call flow reliability.
- Configure Call Tracking and Speech Analytics for your business, giving maximum ROI and seamless operation.
- Implement data-driven insights to enhance customer engagement and optimise marketing efforts.
- Work with digital agencies to integrate Call Tracking into Google Ads, GA4, and other Martech platforms.
- Deliver customised reports with actionable insights to improve marketing ROI.
- Off-the-shelf and bespoke CRM integrations, such as native Salesforce integration, CRM Upload API and combining Call Tracking data with Point-Of-Sale systems for multi-location businesses.
Ready to see Delacon in action?
Book a free demo and discover how Delacon can help you track, manage, and analyse calls to boost conversions and improve performance.
Why choose Delacon?
Delacon’s Call Tracking software is trusted by global brands to deliver measurable results.
Benefits at a glance:
- Industry Expertise: Over 25 years of experience in Call Tracking, analytics, and Call Management.
- Seamless Integrations: Works with Google, Salesforce, Adobe, Microsoft Ads, Meta, Power BI, and more.
- Scalable Solutions: Supporting small businesses, enterprises, and global brands
- Advanced Insights: AI-powered Speech Analytics and real-time call reporting.
Training Services
Whether you’re new to Call Tracking, Call Management, or Speech Analytics, or need a refresher, Delacon offers expert-led training programs to ensure your team gets the most out of our solutions.
Our training services include:
- Onboarding & Refresher Training: Perfect for new users or existing teams needing a quick update.
- Online Knowledge Database: 24/7 access to detailed guides and best practices.
- Webinars & Interactive Workshops: Live training sessions covering advanced features and use cases.
- Custom Training Sessions: Tailored presentations with Q&A to address specific challenges and objectives.
Professional Services go great with…
Call Tracking
Track calls by channel, campaign, website source, search word, web page and more to measure and optimise performance and boost marketing ROI.
Call Management
Streamline customer service and help ensure calls are never missed with advanced routing and failover options.
Call Recording & Speech Analytics
Automatically analyse customer conversations for insights to improve sales, service, compliance and operations.
SMS360
Streamline customer communication and increase conversions with automated SMS.
Integrations
Integrate your call data with a number of leading third-party platforms.
Real businesses.
Real success.
For over 25 years, Delacon has provided Professional Services solutions to large enterprises, retailers, government agencies, and multinational corporations.
Leading provider of Workplace Relations and Health & Safety Services
Call Tracking in Australia reduced their Cost Per Lead by 43% over a 30 day period, including integrations with Salesforce and Google Marketing Platform.
National provider of Emergency Roadside Assistance
Delacon provides a range of Call Management solutions to help ensure calls are never missed, including automatic failover and ability for customer to quickly login and change answer points in real-time.
Major provider of Salary Packaging Services
Delacon dramatically cut call costs by integrating tollfree phone services with SIP/VOIP and Microsoft Teams, enhanced customer service with SMS360 and streamlined customer service for Major Salary Packaging organisation.
Various leading Law Firms
Call Tracking deployed to help optimise marketing ROI in their competitive industries and Call Management to streamline customer service and ensure calls are never miss for various law firms.
Want to explore how Delacon can
take your business further?
Optimise calls, maximise marketing ROI, and enhance customer service with Delacon’s expert solutions.