Enhance customer engagement with SMS360
Automate responses, capture more leads, and improve customer service with Delacon’s SMS360 solution.
Note: SMS360 availability varies by country. Contact us for our latest coverage
Automatically send and review all SMS messages with Delacon.
Review SMS logs with customers to see exactly what was sent and when. Optimize your customer engagement strategy from there.
Why SMS360 matters
Customers expect quick, convenient communication 24/7. SMS360 enables businesses to increase conversions, streamline service, and engage customers effortlessly.
With Delacon’s SMS360 solution, you can:
Increase lead conversions by offering SMS as a contact option.
Enhance customer service with automated replies and follow-ups.
Recover missed opportunities with SMS responses to unanswered calls.
Boost engagement through surveys, feedback requests, and promotional messages.
How SMS360 works
Delacon’s SMS solutions seamlessly integrate with your Call Management system to capture leads, improve service, and automate customer interactions.
- Offer a mobile number where customers can send SMS inquiries. Messages convert to email, allowing staff to reply at their convenience.
- After a call, send a custom message such as: “Thanks for your call! Feel free to SMS any further questions.”
- If a call goes unanswered, automatically send a message: “Sorry we missed you. Reply with your number for a callback.”
- Upload a list of contacts and send messages automatically via CSV upload, API, or Curl command.
Ready to see Delacon in action?
Book a free demo and discover how Delacon can help you track, manage, and analyze calls to boost conversions and improve performance.
Why choose Delacon?
Delacon’s SMS360 ensures every customer interaction is seamless, efficient, and impactful.
Benefits at a glance:
- SMS & Email Integration: Convert incoming SMS to email, allowing staff to reply conveniently while keeping communications in one place.
- Automated Responses: Send pre-set messages after calls, missed calls, or inquiries to keep customers engaged.
- Real-Time Tracking & Insights: Monitor SMS engagement and track responses for better customer service.
SMS360 goes great with…
Call Tracking
Track calls by channel, campaign, website source, search word, web page and more to measure and optimize performance and boost marketing ROI.
Call Management
Streamline customer service and help ensure calls are never missed with advanced routing and failover options.
Call Recording & Speech Analytics
Automatically analyze customer conversations for insights to improve sales, service, compliance and operations.
Professional Services
Access insights, training, and consulting to maximize impact and save time.
Integrations
Integrate your call data with a number of leading third-party platforms.
Real businesses.
Real success.
For over 20 years, Delacon has provided solutions to large enterprises, retailers, government agencies, and multinational corporations.
Publicly Listed Provider of Salary Packaging, Fleet management and Other Services
Delacon dramatically cut their call costs by integrating tollfree phone services with SIP/VOIP and Microsoft Teams, enhanced customer service with SMS360 and streamlined customer service for their salary packaging and employee benefits card line (providing a tollfree number and IVR integrated with their system to give card balances after prompting for their subscriber number and last 4 digits on their card, plus option to speak to an operator). SMS360 enabled their existing/prospective customers to contact their consultants any day of the week or time of the day, with their consultants then able to reply when available. This can help increase conversions and enhance customer service as noted above.
Want to communicate with your customers
in an even faster way?
Boost engagement, capture leads, and streamline customer service with Delacon’s SMS360 automation.