For many businesses, answering every inbound phone call and keeping track of unanswered calls is an ongoing challenge, especially for organisations with multiple locations or franchises.
Phone calls are a critical touchpoint because they often determine whether an interaction converts into a lead or a sale. Just as importantly, businesses need visibility into how many calls go unanswered at each call centre or location. By understanding when and why calls are missed, businesses can take steps to improve response strategies and recover potential revenue.
Smarter Voicemail Management with Delacon
At Delacon, we’ve enhanced our voicemail functionality within the Call Management system. Now, clients can upload voicemail audio recordings directly from the Service ID section in the new Delacon Portal. This means businesses can analyse caller intent from voicemails and take proactive steps to re-engage customers with the services they need.
How Does Delacon’s Voicemail System Work?
Recovering lost calls can significantly impact your ability to drive revenue, especially if you prioritise the most valuable opportunities.
Here’s how it works:
- Whenever a customer calls a tracked number and cannot connect with your team, they can leave a voicemail.
- The voicemail is automatically captured as an audio file and sent to your nominated Notification Email address in the Delacon Portal.
- You can choose between plain text and HTML call notification emails, with both easy to configure in the Portal.
Each notification email contains:
- The caller’s phone number (where available)
- Time and date of the call
- Call outcome (answered/busy/not answered)
- Voicemail recording (attached in plain text, embedded in HTML)
- Full referrer URL relating to the call
Benefits of Implementing Delacon’s Voicemail
With Delacon’s voicemail system, businesses gain deeper insight into caller intent and can prioritise which missed calls deserve the quickest response. This helps you focus on recovering revenue opportunities instead of treating all missed calls the same.
For instance, a travel agency might choose to prioritise a voicemail from a customer ready to book a holiday over a general enquiry about seasonal travel advice.
Combined with Call Recording and Speech Analytics, voicemail data can become an even more powerful tool for understanding customer needs and improving sales conversion rates.
Ready to Get Started?
If you would like step by step instructions on how to activate the voicemail system in the Delacon portal, please go here, or if you would like more information, please do not hesitate to get in contact with us today!
Don’t let unanswered calls turn into lost revenue—Delacon’s voicemail system helps you re-engage customers and keep every sales opportunity alive.